Hi Middle-ers,
Another week, another train of thought. Sealed and delivered with love 🧡
We start with GIF of the week:
A video you must watch today..
Conversation maverick and Lawyer Jefferson Fisher discusses key skills to communicate when it is the most difficult to. His expertise in approaching difficult conversations is amazing, he highlights the way to approach and articulate conversations to be less frictional, more problematic.
Some conversations will weigh you down, some will leave you free. But what you need to realise is that it doesnt matter how and where the other person is coming from. What matters is how you approach it, where you adjust and bring it.
If you are building a retail brand, here’s what you must know from Sol Price: The Godfather of Costco, Walmart, and Modern Retail. Learn from the masters of trade because fundamentals, almost never change!📥
🕹️Bringing back a favourite from the archives :
🍨 Of Pickles, Ice Creams & Stories
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Every summer, right before the heat made the roads dance, we’d pack our bags and head to my nani’s house.
If you missed it, this week we wrote the second part of our CX Series
🔑 The Hidden Costs of Bad CX
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When businesses think of poor customer experience, they think of bad reviews, angry emails, or the occasional refund.
